Shipping Information
As our items are now in stock, your order will be shipped as soon as possible after receiving payment (cheques subject to clearance). Please allow additional time for personalised embroidery products. We usually ship your goods the next working day. You can check on your Customer Account to see when your order was shipped.
Please select the Postal Service you require when you check-out (see below). Postal charges are then calculated automatically by the shopping cart system according to the service type, product weight and the destination using Australian Post Distance Charges.
Australian Orders
Please ensure you select the Australian Shipping option when you are at the check-out. All Parcels are sent Parcel Post. If you require your parcel to be sent Registered Post and/or Insured, please indicate this in the comments section of your order and add the additional fees as outlined below to your order total. Fees are Australia Post Rates.
Please allow 3-4 days for delivery from receipt of payment within Australia and 7-14 days for international deliveries. Should there be any delay we will contact you by email. You can check on your Customer Account to see when your order was shipped.
Additional Postage fees for Australian Orders:
We recommend that you consider the additional security of Registered Post and Insurance for orders over $100. Please note that all care is taken in packaging your order securely, however we do not take any responsibility for loss or damage during shipping. At the minimum we suggest registered post as this means you need to sign for your package and it will not be left at your letterbox by Australia Post if you are not home.
Registered Post: | $2.35 (this means lost packages can be tracked by Australia Post.) |
Insurance: | Parcels must be registered to be insured - $2.35 plus $1.05 per $100 or part thereof in excess of $100. |
NB: Prices are subject to change when Australia Post costs change. International Customers
You will be given the option of International postal services when you complete your order. For ease of purchase for international customers we have changed to a flat rate per item. If you require insurance or Air mail, Economy air or Seamail please specify in your order.Return Policy
It is important to us that you are happy with your purchases from Cuddly-Bub Baby Products. We offer an unconditional ten day money back guarantee (shipping excluded) for all items. All items must be unused and unwashed in original condition. Any item that contains an accidental fault will be replaced. If you need to return an item, please send an email to us to record the item before it is returned.
If for any reason you are not completely satisfied, please contact us so that we can help you.
